Warranty & Compliance
Understand warranty terms for OEM and aftermarket petroleum parts, review compliance guidelines, and learn how to file a warranty claim or request certification documentation.
Warranty & Compliance Overview
Key information about our warranty coverage, terms, exclusions, and the compliance certifications we support.
What Our Warranty Covers
Our warranty covers manufacturing defects in materials and workmanship, premature failure under normal operating conditions, and parts that do not meet published specifications. Coverage applies to both OEM and verified aftermarket parts sold through MyPetroparts.
Warranty Duration
Standard warranty periods vary by product type and manufacturer. Most parts carry a 90-day to 1-year warranty from the date of purchase. Manufacturer-specific extended warranties may apply — contact us for details on your specific part.
What Is Not Covered
Warranty does not cover normal wear and tear, damage from improper installation, misuse, chemical incompatibility, unauthorized modifications, or failure to follow manufacturer maintenance requirements. Consumables such as filters and seals are excluded.
Compliance Certifications
Parts we supply meet or exceed applicable UL, EPA, NFPA, and PEI standards where required. We can provide compliance documentation, material safety data sheets, and certification letters upon request for regulatory inspections or insurance audits.
How to File a Warranty Claim
Follow these steps to submit a warranty claim for a defective or non-conforming part.
Contact Us
Email sales@mypetroparts.com or call +1 (770) 945-8383 with your order number, the part in question, and a description of the defect or failure.
Provide Documentation
Include photos of the failed part showing the defect, the equipment nameplate, and your original invoice or order confirmation. This helps us process your claim quickly.
Return the Part If Requested
In some cases we may request the defective part be returned for inspection. We will provide a prepaid shipping label and instructions. Do not discard failed parts until your claim is resolved.
Receive Resolution
Once the claim is reviewed, we will issue a replacement part, store credit, or refund depending on the nature of the defect and warranty terms. Most claims are resolved within 5–7 business days.
Warranty & Compliance Tips
Follow these guidelines to protect your warranty coverage and stay prepared for compliance requirements.
Keep Your Invoice and Order Confirmation
Warranty claims require proof of purchase. Save your order confirmation email and invoice — digital or printed — for the duration of the warranty period. Without proof of purchase, claims may be denied.
Do Not Discard Failed Parts
If a part fails under warranty, retain it until the claim is fully resolved. We may request the part be returned for inspection. Discarding a defective part before claim resolution can void your warranty.
Ensure Proper Installation Was Performed
Warranty coverage requires that the part was installed by a qualified technician following the manufacturer's instructions. Parts that fail due to incorrect installation, improper torque, or incompatible fuel are not covered.
Report Defects Promptly
File warranty claims as soon as a defect is discovered. Delays in reporting can complicate the claims process and may affect eligibility depending on the manufacturer's warranty terms.
Request Compliance Documentation Proactively
If you anticipate a regulatory inspection or insurance audit, request compliance certificates, UL listings, and material safety data sheets from us in advance. We are happy to provide documentation for any parts we supply.
Understand Manufacturer vs. Distributor Warranty
Some parts carry a manufacturer warranty that we facilitate, while others are covered by our own distributor warranty. The terms, duration, and claim process may differ — contact us to clarify which applies to your purchase.
Using non-listed or non-compliant parts can void equipment certifications and create liability during regulatory inspections. Always verify that replacement parts meet applicable UL, EPA, and NFPA standards.
Warranty & Compliance FAQs
Answers to common questions about warranty coverage, claims, and compliance documentation.
Warranty duration varies by product and manufacturer. Most parts carry a 90-day to 1-year warranty from the date of purchase. Some manufacturer warranties extend longer. Contact us with your order number for the specific warranty terms that apply to your purchase.
You will need your original order number or invoice, a description of the defect or failure, and photos of the failed part. In some cases we may request the part be returned for inspection. Having this information ready when you contact us speeds up the process significantly.
Yes, in most cases. Warranty coverage requires that the part was installed by a qualified and licensed petroleum equipment technician following the manufacturer's installation instructions. Parts that fail due to improper installation are not covered.
Yes. We can provide UL listing documentation, EPA compliance information, and manufacturer certification letters for parts we supply. Contact us with the part number and we will provide the applicable documentation, typically within 1–2 business days.
Aftermarket parts carry their own warranty terms, which may differ from the original equipment manufacturer's warranty. We stand behind all parts we sell — contact us with your order number and we will clarify the specific warranty that applies.
Parts that fail outside the warranty period are not eligible for warranty replacement. However, we can help you identify the correct replacement part quickly and may offer preferred pricing for repeat orders. Contact our team for assistance.
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